Let’s Talk About… Personal Hygiene in the Workplace

Employer Issue of the Day:

“One of my employees has a noticeable hygiene issue.

How do I address it without embarrassing them?”

This one makes even seasoned leaders nervous. It’s personal, it’s awkward, and it can affect morale, client relationships, and even health and safety. But here’s what I always tell leaders:

“Handle it privately, kindly, and with dignity.”

People rarely choose to struggle with hygiene — sometimes it’s medical, financial, cultural, or situational. We don’t know the story until we approach the person with empathy instead of shame.

Here’s a simple HR-aligned approach:

Step 1: Choose privacy
Never address hygiene issues in front of others. This conversation deserves discretion.

Step 2: Lead with care, not accusation
“Hey, I’ve noticed something I’d like to check in on — are you okay?” opens a door instead of slamming one.

Step 3: State the concern neutrally
Focus on impact, not judgment:
“There have been comments/concerns about body odor and it may be affecting your interactions at work.”

Step 4: Allow space for context
Give them a chance to explain — medical issues, stress, finances or cultural considerations might be at play.

Step 5: Clarify workplace expectations
All workplaces have hygiene standards, formally or informally. It’s okay to name them.

Step 6: Support, don’t shame
Where possible: recommend resources, HR support, or reasonable adjustments.

Step 7: Document the conversation
Not as punishment — just to protect fairness if the issue persists later.

Leadership Takeaway:

Addressing hygiene isn’t about policing bodies — it’s about protecting dignity on both sides. When leaders handle uncomfortable topics with kindness and curiosity, they create workplaces where even the hardest conversations feel safe.

Not sure how to handle sensitive people issues without causing harm? 😬
These are the moments where strong HR guidance really matters. HR Consult supports leaders in navigating difficult conversations with empathy, consistency, and legal awareness — while protecting dignity on all sides.

If you want confident managers, respectful workplaces, and fewer uncomfortable missteps 💼

🤝 Speak to HR Consult today and let’s handle the hard conversations the right way.

Office: 012 997 0037

E-mail: info@hrconsultsa.co.za

Adapted by HR Consult, specialists in South African labour and employment law compliance.

Our Services

Quick Menu

Working Hours

A Proud HR Consult, a division of BEE Analyst, is a proud Level 4 B-BBEE contributor.